Service Agreement & Terms

Services Provided

LitterLuxe performs on-site cleaning, disassembly, sanitization, and reassembly of the Customer's automatic (self-cleaning) litter box at the Customer's home — including Litter-Robot, PetKit, Neakasa, CATLINK, PetSafe, and other premium brands. Services may include:

• Removal of existing litter and waste
• Enzyme treatment of all surfaces (globe or chamber, base, drawer, sensors)
• Wet-vac extraction of dust, debris, and rinse water
• Hospital-grade disinfection of unit components
• Replacement of the carbon filter (included)
• Exterior wipe-down and vacuuming of the surrounding mat area
• Reassembly and a test cycle to confirm function

Specific services depend on the plan you selected (Complete Deep Clean, Quarterly Care, or Bi-Monthly Care).

Acknowledgment of Service Nature

The Customer acknowledges that:

• Cleaning an automatic litter box involves disassembly of mechanical and electronic components, use of liquid cleaning agents, and operation of cleaning equipment within the home.
• Despite reasonable care, normal cleaning activity may produce sounds, brief odors from cleaning agents, or temporary moisture during the service.
• An automatic litter box is an electronic appliance with components subject to normal wear. Pre-existing conditions, manufacturer defects, or component failure unrelated to the cleaning may become apparent during or after service.

Pre-Service Documentation

Before any cleaning begins, the Service Provider will photograph the litter box unit and the immediate surrounding area to document existing condition. The Customer agrees that any damage, wear, staining, or component issues visible in these photos is pre-existing and not the result of our cleaning service.

Limitation of Liability

The Service Provider's liability is limited as follows:

1. The Service Provider is not responsible for pre-existing damage, wear, or component failure of the unit.
2. The Service Provider is not responsible for malfunctions of the unit occurring after service that result from normal wear, manufacturer defects, or use unrelated to the cleaning.
3. For damage caused directly by the Service Provider during the cleaning process, liability is limited to the cost of repair or replacement of the specific item damaged, up to a maximum of $500 per service appointment.
4. The Service Provider is not liable for indirect, consequential, or incidental damages.

Pet Responsibility

The Customer is responsible for managing pets during the service appointment. The Customer agrees to:

• Secure or supervise all pets in a separate area during the service.
• Inform the Service Provider of any pet behavioral issues (aggression, anxiety, escape risk) before service begins.
• Hold the Service Provider harmless for pet-related incidents (escape, injury, behavioral reaction) when the Customer has not adequately secured the pet.

Access & Authorization

The Customer authorizes the Service Provider to enter the service address at the agreed appointment time, access the litter box's location, and handle the unit and surrounding area as necessary to perform the service.

If the Customer is not present, the Customer must provide reasonable means of access (door code, key with a neighbor, etc.). Verbal authorization for entry must be confirmed in writing (text or email) prior to the appointment.

Payment Terms

• Online bookings may require a small booking deposit, which reserves your appointment and is applied toward your service total.
• The remaining balance is due upon completion of service unless other arrangements have been made in advance.
• We accept major credit cards, debit cards, Venmo, Cash App, and Zelle.
• For recurring service plans, payment is processed after each completed visit unless prepaid.

Cancellation & No-Show Policy

• Free cancellation: Reschedule or cancel more than 24 hours before the scheduled appointment and any booking deposit is fully refunded, or applied to your next visit at your request.
• Late cancellation: Cancellations made within 24 hours of the appointment forfeit the booking deposit.
• No-show / no-access: If the Service Provider arrives at the scheduled time and is unable to access the property after a reasonable wait, the full service fee will be charged.
• Recurring service: You may pause or cancel a recurring plan at any time with one week's notice before your next scheduled visit. No cancellation fees apply to recurring plan cancellations.

Products & Materials

All products used by LitterLuxe are pet-safe and free of harsh chemicals, essential oils, parabens, and phthalates. Equipment is sanitized between every appointment using vet-grade disinfectant to prevent cross-contamination between homes.

If you have specific product sensitivities or preferences, please inform us at booking so we can accommodate them where possible.

Modifications & Entire Agreement

This document represents the entire agreement between the Customer and the Service Provider. Any modifications to these terms must be agreed to in writing by both parties.

LitterLuxe reserves the right to update these terms over time. Changes will be reflected on this page with a new "Last Updated" date. Customers will be notified of material changes via email or text.

Governing Law

This Agreement is governed by the laws of the Commonwealth of Pennsylvania. Any disputes arising from this Agreement will be resolved in the courts of Philadelphia County, Pennsylvania.

Specific limitations of liability described in this Agreement may not be enforceable in all circumstances under Pennsylvania law. Where any provision is found unenforceable, the remainder of this Agreement shall remain in full effect.